Canes Course Pack Program

• Students can opt-out via the orange opt-out button that has been placed in the section below or on CaneLink, under the Canes Course Pack section.
• Click Create an Account. The student will then be asked to add their email to the site. It should be their primary .edu email.
• An opt-out email will be sent to that student's email address.
• Student should follow the link in the opt-out email back to the portal from the email they just requested and received.
• Create a password.
• Click the opt-out button listed in the portal by their name and the courses they enrolled in.
• An email confirmation will be sent when finalized.
  • If the student has physical material in their possession or on order for the program, a pop up will show up that lists the titles (posting cancelled or refund action required).
  • Student should contact the store via email (textbooks.bookstore@miami.edu) or phone (305-284-4462) to set up product return to finalize the opt-out.
  • The store will finalize the opt-out once they have processed the physical product refund and provide confirmation to the student.
    
    

If the student has a physical product, they should reach out to the store to return the product and let the store know they want to opt-out. Store can opt that student out at that time.

• An email from noreply@follett.com is sent to the student’s .edu email with a link to the opt-out portal.
• Student should follow the link to the opt-out portal login.
• Create a password.
• Click the opt-out button listed in the portal by their name and the courses they enrolled in.
• An email confirmation will be sent when finalized.
  • If the student has physical material in their possession or on order for the program, a pop-up will show up that lists the titles (posting cancelled or refund action required).
  • Student should contact the store via email (textbooks.bookstore@miami.edu) or phone (305-284-4462) to set up product return to finalize the opt-out.
  • The store will finalize the opt-out once they have processed the physical product refund and provide confirmation to the student.
    
    

If the student has a physical product, they should reach out to the store to return the product and let the store know they want to opt-out. Store can opt that student out at that time.

Canes Course Pack takes the hassle out of getting your required course materials by sourcing and preparing your materials for you upon course registration. This ensures undergraduate students have access to the correct course materials, on or before the first day of class, at the lowest price available. Students will be able to see charges on their tuition and fees bill in Canelink. Digital materials are available directly through Blackboard.

The cost of materials is included in your tuition and fees bill. The total cost of the program is $402 per semester for the 2024-2025 Academic Calendar reflected on the student’s account as two separate charges: Course Materials Fee - $375.70 and Course Materials Tax - $26.30. The program fee covers any number of credits taken between 1 and 20, regardless of the specific number of credits enrolled. Your calculated tuition and fees can be accessed on CaneLink.

Required materials are supplied at the beginning of each semester. The materials will be accessible on or before the first day of class. Please continue to check your school email before the start of each semester.

Course materials in both digital and print format are included in the program, as well as access codes/courseware. Also included are lab goggles, lab coats and basic calculators for psychology and accounting (basic beginner model for exams). Course materials must be required/adopted by faculty for them to be included in the program.

Print materials do not need to be returned at the end of the semester and are yours to keep.

Yes! Students can save up to 60% based on savings at other schools and thanks to the campus store relationships with publishing partners and bulk purchasing power. The program also reduces student stress during the purchasing process and provides a method to easily access digital course materials.

While all undergraduate students are automatically enrolled in the program at the point of registration, students not interested in participating can opt-out.

Students who opt out of Canes Course Pack are responsible for finding and purchasing their required course materials on their own. All materials will be available at the campus store, where you can pick from different formats and pricing options. There is no penalty for opting out and students will be refunded their program charge. Students must opt-out by the opt-out deadline each semester.

NOTE: If there are no course materials required for your classes, you still need to opt-out.

Please check your school email address for information on how to login to the Customer Portal and review the process and specific deadlines. The email will come from noreply@follett.com; you may need to check spam or junk folders.

For any inquiries regarding material access, please email: canescoursepack@follett.com

Yes. Any undergraduate student who does not want to be in the program must opt out each semester.

Study Abroad is excluded from Canes Course Pack. If you are studying abroad for the semester, you do not need to opt-out.

The program does not include exchange students in its scope.

If you already opted out and the opt-out period has not ended, you can opt back in during that period of time. Please log back in to the customer portal and choose "Opt-In."

When you opt-out it only applies to the current semester. It will not roll over, so you will need to opt-out every semester.

After completing the Opt-Out process, you can expect to see the credit reflected on your account between 48-72 business hours. Please check Canelink for your student account detail.

If the only option you see on your portal is "opt-in" that means you have successfully opted out of Canes Course Pack. You may select the opt-in option if you changed your mind and would like to participate in the program.

Once you have selected your courses, you will be provided a digital bookshelf. E-books and courseware will be delivered to you through Blackboard. Physical materials may be picked up at the University of Miami Campus Store – 2nd floor.

For any inquiries regarding material access, please email: canescoursepack@follett.com

Print or digital format is based on the adopted material for the specific course prior to the start of class. As a student, if you have a preferred format (print or digital) for textbooks, you should first check with your professor to see what format has been chosen for the course. If it is a digital version, you can contact the campus store for available print options.

If you add or drop a course, that information is automatically transmitted to the campus store. For added courses, digital materials will be emailed to your school email account or provisioned directly into Blackboard. For dropped courses, digital materials will automatically be disabled from your bookshelf. If you picked up a physical book for the dropped course, you are responsible for returning the book to the campus store.

If that course includes digital material, the length of access is dependent on that specific material. Please contact the campus store for details.

If a student has available financial aid (including grants, scholarships and loans), this fee would be covered, just as any other fee or cost would be covered.

If you withdraw from the University prior to the opt-out deadline for that semester, you will receive a credit on your student bill. The Course Materials Fee is non-refundable after the opt-out deadline.

Publisher: Various Publishers
BryteWave Knowledge Base: https://brytewavesolve.zendesk.com/hc/en-us

Campus/Faculty Integration/Setup Instructions BryteWave
Adding the tool to your course in Blackboard:

For all publishers that use Follett BryteWave to distribute course materials, course instructors can follow the guidance below:

1. Navigate to the course you want to link to Follet BryteWave.
2. If you have an Ultra Course, select the plus sign under 'Course Content' and select 'Content Market,' and select 'Follett BryteWave Deep Link.'
3. If you have an Original Course, in the location where you would like to share the video, select 'Build Content' and select 'Follett BryteWave Deep Link.'
4. Select 'My Shelf' and enter "BryteWave Course Materials" into the 'Link Name' box.
5. Click "Create Link"

Please Note:
Due to restrictions on how the tool works, you might not have the option to impersonate a student experience. The professor and student experience are exactly the same. If you try to open this tool and you receive an error or the book isn't on your shelf, there is a chance it hasn't been provisioned to you. Please work with your campus store to help get a copy of the book. The campus store will also coordinate the provisioning of your eBook for your students.

Publisher: Various Publishers
BryteWave Knowledge Base: https://brytewavesolve.zendesk.com/hc/en-us

Student Access Instructions

Students will be able to access their Follett Discover Shelf via One of Three ways.
The student’s shelf account will be created/populated on the Designated Order Release date, which is when Follett processes all orders for the ACCESS program.

1. Follett will send an email to all students with an access link to the Follett Discover BryteWave shelf when orders are processed.
• BryteWave (RedShelf) account will be created using the student’s academic email address that is provided to Follett.
• An email will be sent to the student with a link to their shelf. Student should follow that link.
• This link within the email will take the student to their BryteWave Discover Shelf account where they can log in using their academic email address and find the preloaded material on their shelf.
• Additional support for email can be found here: BryteWave Email info

2. Students can also use the login URL for BryteWave.
• Log in using the URL for BryteWave: https://brytewave.redshelf.com/
• Forgot your password or didn’t receive your password?

• Go to: https://Brytewave.redshelf.com
• Select the Log In button in the upper right.
•  Select ‘Forgot Password’ or navigate to this link: https://brytewave.redshelf.com/accounts/forgot/
• Use your school email address to reset your password.

3. Students will follow the link within Blackboard
• Use the link in Blackboard to access your Brytewave Materials
• Log into Blackboard and navigate to your course
• Typically, the BryteWave Course Materials tool is located under 'Content’ on the left side navigation. Then click 'BryteWave Course Materials'. If it’s not under this section, please ask your professor where it’s located.
• You will be taken to the Brytewave 'My Shelf' page. Click on the title you're looking to access or 'View Details' to see the details of the product.
• Locate your eBook and click the 'Read Now' button. You will launch into your eBook in a new window.

Additional Information: 

Some digital products require a code to access the materials on the publisher’s website. Click Copy the Code to Clipboard and then click Access Courseware. You will paste that code in the designated field on the site you are sent to.

If the ACCESS COURSEWARE button is not available for a specific product; you will go directly to the publisher website listed in Blackboard or use a link provided by your instructor.

If the student has opted out or needs to opt into the Follett ACCESS program, then they will not see these materials on their shelf until they opt back into the Follett ACCESS program. Otherwise the student will need to purchase the product on their own. 

If you believe you should have access to your books but your shelf is empty, contact your campus store. Provide specific details as outlined below to help resolve your issue:

• On the Brytewave.redshelf.com site or from Blackboard verify the email address that the student is logged into on Brytewave. (Select their name in upper right corner and select ‘My Accounts’
• Attach or inserts a screenshot of the "stopping point" you hit when you are trying to access your Brytewave/RedShelf eBook.
• The device you are using when you are experiencing this access to your eBook issue.
Windows Desktop/Laptop
Mac Desktop/Laptop
iPhone
iPad
Android

• The browser you are using when you are experiencing this access to your eBook issue.
Safari (iPhone, iPad, Mac)
Internet Explorer
Google Chrome
Firefox

• I’m taken to a login page instead of My Shelf, what do I do?
Try to enable your cookies, follow these steps.
Try another browser, we recommend Chrome. 
Try to log in with your .edu email address and reset your password.
Try to refresh your page, sometimes it gets stuck and won't log you in automatically.

Publisher: Various Publishers and Courseware products
https://willolabs.zendesk.com/hc/en-us/sections/14960181071885-Blackboard

Campus/Faculty Integration/Setup Instructions
https://willolabs.zendesk.com/hc/en-us/articles/14565638253709-Instructor-Video-Adding-Course-Materials-with-Willo-Digital-Delivery

You will locate in this video the initial steps that an instructor will take to connect their courseware to their Blackboard LMS when using Willo as the digital delivery tool.

If you have any questions or encounter any problems while connecting to your course materials, please contact the Learning Platforms team at learningplatforms@miami.edu or 305-284-3949. 

Student Access Instructions

Below are the steps to access your Inclusive Access or Equitable Access digital course materials in your Blackboard Course.

1. Login to Blackboard.
2. Once logged in, click on the desired course.
3. Click Content or one of the modules on the left-hand side. These modules can be titled different things. Examples are: Course Materials, Start Here. When in doubt please ask your instructor.
4. Then locate and click any link to access your course material. Don't be afraid to click on a few links to look for the materials. You will see a page with a hyperlink to the left of the title of the page. This will denote that it is a link that could have your materials.

You will now be routed out to your eBook or your publisher courseware. Please contact Willo Support if you should have any further questions at Submit a Request. See below for troubleshooting information.

Knowledge Base
https://willolabs.zendesk.com/hc/en-us/articles/11485099906701-Students-Accessing-Your-Course-Materials-with-Follett-Digital-Delivery-with-Willo-Blackboard

Support Channel
https://follettsupportcenter.highered.follett.com/hc/en-us/requests/new?ticket_form_id=1500000234262

Publisher: McGraw Hill

Campus/Faculty Integration/Setup Instructions

Blackboard
1. Login to Blackboard.
2. Navigate to the course you want to link McGraw Hill course materials.
3. If you have an Ultra Course, select the plus sign under 'Course Content' and select 'Content Market,' and select ‘McGraw Hill LTIA.'
4. If you have an Original Course, in the location where you would like to share the video, select 'Build Content' and select 'McGraw Hill LTIA.'
5. Select ‘Connect’ from the platform list and click Begin.
6. Click Pair Course with a Connect Section.
7. Sign into your Connect Account.
8. Choose Pair with an existing section in Connect.
9. Link the programs by selecting the section and save.
10. You will need to create assignments in McGraw Hill Connect and select the assignments to deploy back to Blackboard.

Video: https://www.mheducation.com/highered/support/connect/course-setup/sync-ltia.html

Student Access Instructions

• Sign into your Blackboard Account.
• Navigate to your course.
• Under your course, navigate to the content area shared by your instructor.
• From there you should see a Connect Assignment link.
• Click on the Assignment link and then click Launch to start the Connect Registration process.
• Enter academic email address and click begin.
• It will take you to account information to enter and create account for Connect.
• Agree to terms and conditions and click Continue.
• Here you can redeem your ACCESS code, or it could be codeless, and no payment required in Connect for Follett ACCESS.
• The assignments will be visible in the LMS space.

Video for Student Access: Getting started with McGraw Hill Connect using Blackboard

Knowledge Base

https://www.mheducation.com/highered/connect
https://www.mheducation.com/highered/connect/students/collegesmarter.html

Support Channel

https://www.mheducation.com/highered/support/connect.html

McGraw Hill Digital Technical Support Channel

800.331.5094
Email & Chat: https://www.mhhe.com/support

Platform: MindTap
Publisher: Cengage

Campus/Faculty Integration/Setup Instructions

Blackboard
For all publishers that use Cengage Mindtap to distribute course materials, course instructors can follow the guidance below:
1. Navigate to the course you want to link to Cengage Mindtap.
2. If you have an Ultra Course, select the plus sign under 'Course Content' and select 'Content Market,' and select ‘Cengage Content.' If you have an Original Course, in the location where you would like to share the video, select 'Build Content' and select ‘Cengage Content.'
3. Follow the Instructor LMS User Guide to complete set up of your Mindtap Cengage Course: Instructor Guide for MindTap in Blackboard

Video: MindTap: Creating your Course in Blackboard
Video: Linking an Existing Course with Blackboard

Student Access Instructions

• Student goes to Blackboard and logs in.
• Click the link for your course.
• Click any link to Cengage content to continue the registration process.
• Your course materials will open in a new tab or window, be sure pop-ups are enabled.

Student: Getting Started with MindTap on Blackboard

Knowledge Base

https://www.cengage.com/training/mindtap/

https://www.cengage.com/training/mindtap/blackboard/

Support Channel

https://help.cengage.com/mindtap/mt-student/introduction.html

Contact Support

Go to https://support.cengage.com/

Sign into your account.
• Click Log New Case
• Enter the necessary information and click Create Case

Customer Support Number: 800.354.9706