Iron Mountain Connect

IM Connect is Iron Mountain’s online customer hub where you can place orders, run activity reports and access your account anytime, anywhere. You must use IM Connect in order to manage your Iron Mountain account. To sign up for IM Connect, contact Iron Mountain Customer Support at 1-800-934-3453. Be sure to have your Customer ID ready when you call.

Once you have your IM Connect account set up, it's time for training!

Iron Mountain has free monthly, live training sessions for IM Connect. View the schedule, register, and learn! Did we mention it's free?


Iron Mountain also has a wealth of downloadable training guides that provide detailed, easy to understand information on how to use the various services IM Connect offers. Check them out below. If you can't find what you're looking for here, please contact UM Records Management at

Requesting Shredding Services
Retrieving Records
Ordering Image On Demand
Purchase Order Management
Resetting Your Password
Creating A New Box
Creating A New File
Placing An Order Pickup
Placing A Supply Order
Tracking Orders