Service/Support
To request technical service and support for your Canon device:
- Call the Canon Help Desk (toll-free) at 1-855-477-4783 or email at csa_um_hd@csa.canon.com. Regular Help Desk hours are 8 a.m.-5 p.m., Monday-Friday.
- Please have the device serial number ready.
- Please specify the equipment problem or Error Code.
- A Canon Service Team member will be dispatched the same business day, or the following business day if the service call is received close to or after 5 p.m.
Click here for after hours support
Supplies
To order supplies for your Canon device:
- Call the Canon Help Desk (toll-free) at 1-855-477-4783 or email at csa_um_hd@csa.canon.com. Regular Help Desk hours are 8 a.m.-5 p.m., Monday-Friday.
- Please have the device serial number ready.
- Please specify the equipment/supplies needed.
Some additional things to keep in mind:
- Canon and Managed Print Services does not supply paper. University departments must order paper from Staples through Workday.
- Ordered toner will be delivered to the location of the device; however, you can also request that it be sent to your attention.
- Keep track of your toner supplies to avoid running out at critical times
- Toner orders will take approximately three (3) business days for delivery.
- Order toner per serial # at one time.
- Toner is perishable, so try to avoid over-ordering of toner.
