Canon Service and Supplies

SERVICE

To request technical service for your Canon device:

Call the Canon Help Desk toll-free at 1-855-477-4783 or e-mail at csa_um_hd@csa.canon.com. Regular Help Desk hours are 8am-5pm, Monday-Friday.  

  • Please have the device serial number ready.
  • Please specify the equipment problem or Error Code.

A Canon Service Team member will be dispatched the same business day, or the following business day if the service call is received close to or after 5pm.

 


SUPPLIES

To order supplies for your Canon device: 

Call the Canon Help Desk toll-free at 1-855-477-4783 or e-mail at csa_um_hd@csa.canon.com. Regular Help Desk hours are 8am-5pm, Monday-Friday.  

  • Please have the device serial number ready.
  • Please specify the equipment/supplies needed.
Some additional things to keep in mind:
  • Canon and Managed Print Services does not supply paper. University Departments must order paper from Staples through Workday.    
  • Ordered toner will be delivered to the location of the device. However, you can also request that it be sent to your attention.
  • Keep track of your toner supplies to avoid running out at critical times
  • Toner orders will take approximately 3 business days for delivery.
  • Order toner per serial # at one time.
  • Toner is perishable, so try to avoid over-ordering of toner.